We want to thank you for choosing Desire Boutique and hope that we have done everything possible to help you make the right purchase. For health and safety reasons, we do not accept returns or exchanges, and all sales are final.This includes all products, even if they are still in sealed packaging and have never been touched.Since we cannot accept returns of any kind, we recommend that you do your research before you buy and if you have questions we are always here to answer them.Email us anytime at info@desireboutique.ca we are happy to help!!
RETURNS
Due to the intimate nature of the products sold, we are unable to offer returns or exchanges unless the purchase is faulty or defective.
Any product intended to have direct contact with anybody part or bodily fluid is final sale.
This includes, but is not limited to:
- Vibrators and Dildos
- Douche/Enema Kits
- Anal Toys, Beads and Plugs
- Cock Rings and Cock Sleeves
- Gags, Ropes, and Restraints
- Lingerie, Costumes, and Apparel
Lubes, massage oils, condoms, and body paints are also not returnable.
Exchanges
If you are experiencing troubles with a recently purchased product, please send us an email at info@desireboutique.ca
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Books with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Sale items
- Sale items are final sale.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TROUBLESHOOTING COMMON ISSUES
If you believe your product is defective, please take the following steps to troubleshoot common issues before contacting us.
- If your product is battery operated, please replace the batteries with a full new set. Double check that all the batteries are facing the right direction, and that they are fully inserted.
- If your product is rechargeable, make sure it is fully charged. Please refer to the manual included with your product for the recommended charging time. Bring your product to a complete charge before your initial use, and every time you charge it thereafter. Some products have indicator lights that signal whether your product is charging and when it’s fully charged. The product manual will have more information on these features.
- If your product plugs directly into an outlet, or if you are charging your toy by plugging it into an outlet, please confirm that the outlet is working. Also confirm that your product is compatible with the voltage of your outlet. This is particularly important if using your product internationally.
- Refer to your product manual about how your product is powered on. All products power on and off differently, for example, some products require you to hold the power button for several seconds, while others require that you press the button multiple consecutive times.
- Many products have built-in travel locks. Refer to the manual for instructions on how to lock/unlock your product before use.
Before contacting us, please read the entire user manual. Many products will have unique power and charging instructions
If your toy inexplicably stops working at any other point, check to see if your toy has a manufacturer’s warranty. Pleases refer to our Warranty page. If your toy is covered, contact the manufacturer directly. Some products need to be registered as soon as received. If you need help getting connected, let us know we will do whatever we can to help you.
Thank-you,
Your continuous support is recognized and very appreciated!!
Desire Boutique Management.