Shipping Policy

When will my order be shipped?

Orders are processed, packaged and ready to ship with-in 24 hours!

Expect delivery within 2 to 7 business days and may come in separate orders at different times

** excludes Saturdays, Sundays and Statutory Holidays.

When can I expect the delivery of my order?

Depending on your location, standard shipping take 2 to 7 business days.

You will receive a tracking number with the ability to trace your shipment online from start to finish.

Do you provide discreet packaging and billing?

Yes, all orders from DESIRE BOUTIQUE have discreet packaging and billing. The packaging is always unassuming with no label or marking that could expose the content inside.

Orders ship in plain, brown boxes or unmarked manila envelopes.  

*To ensure your privacy please note that all orders ship with our return address listed or our fulfillment Center. In addition, the charge on your credit card statement will be listed discreetly.

What is the shipping cost?

Orders over $100 ship FREE!

For orders under $100, the standard shipping charge is $20.

What is the method for dispatching orders?

All orders are shipped via Canada Post.

How can I either cancel my order or modify the delivery address?

We can not modify the delivery address once the order has been placed and shipped. Please re-check and confirm your order details at checkout to avoid any issues.

If you notice an error after placing the order, immediately contact us at info@desireboutique.ca We will try our best to accommodate you.

Do you offer international shipping?

No, not at this time.

By use of this site, you are confirming that you are 19 years of age or older.

Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out.

In some cases, additional shipping will be listed in the product description, but not always.

Feel free to contact us if you have any questions about this at info@desireboutique.ca

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our suppliers.

Examples where we cannot help you include:

If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 20% restocking fee with a minimum of $20. The rest will be returned to you as store credit. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $100.

What if my item is backordered?
A backordered item is an item that is out of stock but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a backordered item will be restocked, email us!

PLEASE NOTE:

Desire Boutique is not responsible for lost or stolen packages. Once a package ships with a shipping carrier (Canada Post, FedEx,, etc), you must follow up with the carrier directly if your package is not delivered successfully.

If you can’t find your tracking number, please contact us at info@desireboutique.ca and we’ll be happy to supply you with your tracking information.