Shipping Policy

If you want to change or cancel your order, send an email within 24hrs to info@desirebotique.ca.

All orders over $150 ship FREE!

Standard shipping charges will apply to all other orders.

Shipping, as well as billing, is discreet and will not have “Desire” or any other adult company name visible. Most orders ship within 1-2 business day and may come in separate orders at different times. Must be at least 19 years of age to order from Desire Boutique. We will never knowingly ship an order to any persons under 19.

By use of this site, you are confirming that you are 19 years of age or older.

Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out.

In some cases, additional shipping will be listed in the product description, but not always.

Feel free to contact us if you have any questions about this at info@desireboutique.ca

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our suppliers.

Examples where we cannot help you include:

If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 10% restocking fee with a minimum of $10. The rest will be returned to you as store credit. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $150.

What if my item is backordered?
A backordered item is an item that is out of stock but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a backordered item will be restocked, email us!

Desire Boutique is not responsible for lost or stolen packages. Once a package ships with a shipping carrier (Canada Post, FedEx,, etc), you must follow up with the carrier directly if your package is not delivered successfully. We will send you tracking information as soon as the package is sent out. To track your package, please visit the carrier’s website and enter your tracking number into their tracking tool.

If you can’t find your tracking number, please contact us at info@desireboutique.ca and we’ll be happy to supply you with your tracking information.
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